How can we help?
Find quick answers to common questions about our sourcing, delivery methods, and market policies.
Orders & Payment
Can I modify or cancel my order after placing it?
Because we begin packing your fresh items immediately to ensure timely delivery, we have a very small window for modifications. Please contact our concierge team within 1 hour of placing your order if you need to make changes or cancel.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as modern digital wallets including Apple Pay and Google Pay. All transactions are processed through a secure, 256-bit encrypted gateway.
Do you offer digital gift cards?
Yes. You can purchase Emarese Digital Gift Cards directly from our store. They are delivered instantly via email and can be applied to any order during checkout.
Shipping & Delivery
How do you keep my food fresh during transit?
We use premium climate-controlled packaging. All perishables are packed in eco-friendly insulated liners with specially formulated gel packs or dry ice, guaranteeing they remain at safe, optimal temperatures for up to 48 hours.
Do I need to be home to receive my delivery?
You do not need to be home. Our couriers will leave your package in a safe location at your address. However, because the box contains perishable food, we highly recommend unpacking and refrigerating your items as soon as possible after delivery.
What is the cutoff time for Same-Day Local Delivery?
For addresses within our 20-mile local radius, orders placed before 12:00 PM EST are eligible for same-day delivery. Orders placed after the cutoff will be delivered the following morning.
Sourcing & Products
Where do you source your fresh produce and meats?
We partner directly with sustainable, local farms and elite artisanal purveyors. We prioritize organic, non-GMO produce and pasture-raised, ethically sourced meats to ensure the highest quality standards for our customers.
What happens if an item I ordered is out of stock?
Our inventory is updated in real-time. However, on the rare occasion a fresh item doesn't meet our quality standards on the day of packing, we will automatically refund you for that item and notify you via email. We never substitute items without your explicit permission.
Returns & Refunds
What is your return policy for perishable items?
We do not require you to ship perishable items back to us. If your food arrives damaged or falls short of our freshness guarantee, simply send a photo to our support team within 48 hours of delivery, and we will issue an immediate refund or replacement.
How long do refunds take to process?
Once a refund is approved by our team, the funds are immediately released on our end. Depending on your bank or credit card provider, it typically takes 3-5 business days for the amount to reflect on your statement.
Still need assistance?
Our concierge team is available 7 days a week to ensure your market experience is flawless.