Returns & Refunds
We hold our market to the highest standards. If your order falls short of perfection, our concierge team will make it right—no hassle, no stress.
1. Our Freshness Guarantee
We Don't Do "Standard" Returns
Because we deal with premium, perishable foods, returning a bruised apple or melted chocolate through the mail doesn't make sense. Instead, we operate on complete trust. If an item arrives damaged, spoiled, or missing, you do not need to ship it back to us. Simply let us know, and we will immediately issue a refund, store credit, or a replacement.
2. Eligibility & Guidelines
To ensure we can resolve your issue as quickly as possible, please review our reporting windows:
- Perishable Goods: (Produce, meat, dairy, prepared foods) Must be reported within 48 hours of delivery.
- Pantry & Non-Perishables: (Canned goods, sealed snacks, beverages) Must be reported within 7 days of delivery.
- Incorrect Items: If you received an item you didn't order, let us know within 7 days. You may keep or donate the incorrect item on us.
Note: We cannot offer refunds for perishable items that spoiled due to being left outside for extended periods after a confirmed delivery.
3. The Resolution Process
Resolving an issue is effortless. Just follow these three simple steps:
4. Refund Methods & Timing
Depending on your preference and the situation, we offer the following resolution methods:
- Original Payment Method: Refunds to your credit card or Apple Pay account generally take 3-5 business days to appear on your statement, depending on your bank.
- Store Credit: We can issue an instant digital gift card to your Emarese account, available for use on your very next order.
- Replacements: If you prefer, we will dispatch a replacement item at no additional cost, shipped via our priority local courier or overnight network.
5. Contact Concierge
We are standing by to assist you with any questions regarding your order.